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Managing Conflict

Overview

Join us for a transformative one-day workshop on Effective Conflict Management, designed to empower participants with essential skills and strategies for navigating conflicts assertively and constructively. Whether in a virtual or face-to-face setting, this comprehensive training covers a range of techniques, including assertive communication, the Plan B approach by Stuart Ablon (Changeable), the AAA model (Acknowledge, Agree, And), and insights into managing amygdala hijack. Through engaging discussions, role-playing exercises, and real-life scenarios, participants will gain a deep understanding of conflict dynamics and develop practical tools to foster resolution and collaboration, providing a holistic approach to handling interpersonal challenges. You will leave equipped with the confidence and skills to navigate conflicts effectively in both personal and professional spheres.

Content

  • Your previous conflicts and your needs from today

  • When emotions take over

  • Dealing with some personality styles

  • Your conflict style (are you an avoider?!)

  • The softer skills and reducing the threat response

  • The assertiveness skills

  • AAA & Plan B

  • Practice in groups

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